The real-time dispatcher command centre. See every technician and ticket on a live map — assign, manage and oversee your entire field operation without leaving Jira.
Everything a dispatcher needs to run a field service operation — all inside JSM.
Dispatchers need a birds-eye view of the entire field operation — who's available, where they are, what's assigned and what's at risk. DispatchDesk puts all of that on one screen inside Jira Service Management.
A real-time Leaflet map showing every technician's location and their open tickets. Colour-coded by availability and SLA status.
Drag tickets to technicians directly on the map or board. Assignment writes back to Jira immediately — no page reload needed.
Board sorted by priority and SLA urgency. Breached, critical and warning sections with configurable thresholds and auto-refresh.
Technicians set their own availability from TechDesk. Dispatchers see live status on the map, with custom status support (up to 20).
Trigger workflow transitions for any ticket from the drawer view — without leaving the dispatch board.
Built-in help panel with 12 FAQ articles across 5 categories, full-text search, and a settings hub with import/export.
All configuration, availability, and location data stored in Forge KVS. No external databases, no third-party storage.
The only external API call is to api.atlassian.com. Map tiles load via Leaflet npm package — no user data sent to tile servers.
Comprehensive security and privacy documentation for enterprise reviews. View security page →
DispatchDesk is the dispatcher's command centre. TechDesk is the technician's mobile dashboard. Together they give you a complete field service operation — sharing Jira as the single source of truth, with no sync layer and no middleware.
Learn about TechDesk →Coming soon to the Atlassian Marketplace. Leave your details and we'll reach out the day it's live.