Each app has a dedicated support portal inside Jira Service Management. These are the preferred way to raise tickets as they route directly to the right team.
Field technician dashboard for JSM — installation, configuration and day-to-day support.
Open TechDesk portal →Dispatcher command centre for JSM — configuration, map setup and team management questions.
Open DispatchDesk portal →CMDB export and BI integration for JSM — export setup and pull endpoint questions.
Open Assets to SQL portal →For all support enquiries across any 3T Apps product — installation, configuration, bugs, or feature requests — email support@3t-apps.com.
Please include your Jira site URL, the app name, and a description of the issue. Screenshots or screen recordings are always helpful.
TechDesk ships with 24 built-in help articles covering installation, field mapping, branding, offline mode, signature capture, and more. Access them from the Help tab inside the app.
DispatchDesk includes an in-app Help panel with 12 FAQ articles across 5 categories, full-text search, and a built-in feedback form. Access it from the help icon in the app header.
To help us resolve your issue as quickly as possible, please check the following before reaching out:
For privacy-related questions contact privacy@3t-apps.com. For security vulnerability disclosures, please see our Security page.