Support

Support Service Level Agreement

Our commitment to timely, reliable support for all 3T Apps products.

Last updated: April 2026

Hours of operation

Monday – Friday, 9:00 AM – 5:00 PM CET / CEST.

Support is not available on Belgian public holidays.

Target response time

We aim to respond to all support requests within 1 business day.

How to contact support

Scope of support

Support covers installation, configuration, and usage questions for all 3T Apps products listed on the Atlassian Marketplace. It does not cover general Jira Service Management configuration, custom workflows outside our apps, or third-party integrations that our apps do not officially integrate with.