DispatchDesk Docs

DispatchDesk documentation

Last updated: July 3, 2026

Reference guides for how DispatchDesk actually works — the same material the in-app help links to, readable before you install and linkable from support answers.

• Status mapping — how DispatchDesk reads your Jira workflow: the six dispatching phases, why your mapping is the source of truth, and how to configure it.
• The Schedule — how field time is tracked: where the times come from, why pausing ends a visit, and how day history stays honest.
• Map & routing — how technicians and jobs are positioned without GPS, and how bring-your-own-key road routing works.
• Internal work — modelling drive-home, office visits and other non-customer time as tickets, or skipping tickets entirely.

Looking for installation and setup instructions instead? See the installation & configuration guide.