The purpose-built field technician dashboard — tickets, SLA, schedule, per-ticket navigation, time tracking and more, all within Jira Service Management.
Everything a field technician needs. Nothing they don't.
Field technicians spend their days on-site, often with poor connectivity, needing fast access to their assigned tickets. TechDesk gives them a focused, mobile-friendly view of exactly what matters.
Real-time ticket list with priority sorting, SLA countdown timers and search-as-you-type filtering.
Colour-coded countdown timers on every card and detail view — technicians always know what needs urgent attention.
Today's assignments as a list and as map pins, with a per-ticket Navigate hand-off to Waze or Google Maps. One ticket at a time — no planned multi-stop route.
Cached tickets and a local action queue keep work flowing through poor connectivity — changes sync when back online.
Map Jira custom fields to display labels, with auto-detected field discovery and a dedicated Request Type filter.
Custom app title, logo and full colour palette — every instance can match the hosting organisation.
Per-field AQL filter scopes so asset dropdowns only show relevant objects to each technician.
Define required attachments by status and request type — enforce photo evidence or signed forms on completion.
All data stored exclusively in Forge KVS — Atlassian's own infrastructure. No external databases or third-party storage.
Your data stays in Atlassian. Map base tiles for the Schedule Map load client-side from OpenStreetMap; the per-ticket Navigate button hands off to Google Maps or Waze only when a technician clicks it. No analytics, no automatic third-party transmission.
Comprehensive security and privacy documentation for enterprise reviews. View security page →
While your technicians work from TechDesk on the ground, dispatchers get a planning workspace with DispatchDesk — assigning tickets, viewing SLA risk, and computing routes between admin-pinned technician locations and ticket job sites. The two apps share Jira as the source of truth; TechDesk does not push location or status data to DispatchDesk.
Learn about DispatchDesk →Free for up to 10 users. Now live on the Atlassian Marketplace.