The purpose-built field technician dashboard — tickets, SLA, routes, time tracking and more, all within Jira Service Management.
Everything a field technician needs. Nothing they don't.
Field technicians spend their days on-site, often with poor connectivity, needing fast access to their assigned tickets. TechDesk gives them a focused, mobile-friendly view of exactly what matters.
Real-time ticket list with priority sorting, SLA countdown timers and search-as-you-type filtering.
Colour-coded countdown timers on every card and detail view — technicians always know what needs urgent attention.
My Schedule shows today's assignments in priority order with a full map view, using Jira asset GPS fields when configured.
Cached tickets and a local action queue keep work flowing through poor connectivity — changes sync when back online.
Map Jira custom fields to display labels, with auto-detected field discovery and a dedicated Request Type filter.
Custom app title, logo and full colour palette — every instance can match the hosting organisation.
Per-field AQL filter scopes so asset dropdowns only show relevant objects to each technician.
Define required attachments by status and request type — enforce photo evidence or signed forms on completion.
All data stored exclusively in Forge KVS — Atlassian's own infrastructure. No external databases or third-party storage.
The only external API call is to api.atlassian.com. No third-party services, no analytics, no tracking.
Comprehensive security and privacy documentation for enterprise reviews. View security page →
While your technicians work from TechDesk on the ground, dispatchers get a live map view of every technician and ticket with DispatchDesk — sharing the same Jira data, no sync required.
Learn about DispatchDesk →Free for up to 10 users. Now live on the Atlassian Marketplace.